Empowering Your Business with Expert Virtual Support

Reaching Further, Supporting Smarter

Virtual Solutions for Small Business Success

Are you feeling overwhelmed by administrative tasks? Are you ready to focus on what truly matters: growing your business? I'm Tania, your dedicated virtual solutions specialist, here to help.

Together, we'll create a personalised plan to leverage your unique strengths, overcome challenges, and achieve your goals.

virtual support, virtual assistant, desk, remote working, CRM, Customer-Centric Solutions, Email Support, Email Management, Hampshire, UK, Isle of Wight, South Coast
virtual support, virtual assistant, desk, remote working, CRM, Customer-Centric Solutions, Email Support, Email Management, Hampshire, UK, Isle of Wight, South Coast

Hello!

I'm Tania, a passionate and experienced operations and customer service specialist based on the beautiful Isle of Wight. With over 20 years of experience, I bring a unique blend of technical expertise and customer-focused solutions to help businesses streamline their operations, enhance customer satisfaction, and boost business efficiency.

If you're looking for a dedicated partner to help your business thrive, you've come to the right place!

virtual support, virtual assistant, desk, remote working, CRM, Customer-Centric Solutions, Email Support, Email Management, Hampshire, UK, Isle of Wight, South Coast

What I Do

Customer-Centric Solutions:

Enhancing customer satisfaction through effective complaint resolution, review management, and tailored communication strategies. I'm dedicated to fostering exceptional customer experiences

CRM Expertise: Solutions:

Managing and integrating CRM systems like Salesforce, streamlining processes, and helping you get the most out of your data

Remote Support: Solutions:

Receive tailored support from anywhere in the UK, ensuring professionalism, collaboration, and confidentiality

virtual support, virtual assistant, desk, remote working, CRM, Customer-Centric Solutions, Email Support, Email Management, Hampshire, UK, Isle of Wight, South Coast

Here's How I

Can Help

  • Customer Experience Support: I tackle everything from complaint resolution and online review management to developing customer journey maps and generating actionable insights from feedback data.

  • Operational Efficiency: I'll optimise your workflows by creating systems, processes, and manuals, and manage both client onboarding and offboarding seamlessly.

  • CRM Administration & Support: Let me handle your CRM needs, including contact management, automation, data cleansing, and reporting.

  • Email Management: Get back to inbox zero with my email management services, encompassing inbox detox, ongoing support, and efficient file management.

Why Choose

Velvet Octopus

  • Proven track record in enhancing operational efficiency and customer satisfaction

  • Committed to helping you achieve tangible results

  • Fully insured and ICO registered for your peace of mind

  • Remote support available across the UK

virtual support, virtual assistant, desk, remote working, CRM, Customer-Centric Solutions, Email Support, Email Management, Hampshire, UK, Isle of Wight, South Coast
virtual support, virtual assistant, desk, remote working, CRM, Customer-Centric Solutions, Email Support, Email Management, Hampshire, UK, Isle of Wight, South Coast

Ready to take your business to the next level?

I'm confident I can help you achieve your business goals. Let's schedule a free discovery call to discuss how I can support you!