With over 20 years experience in customer service and operations, my journey has taken me from the vibrant hospitality industry to the specialised world of non-profits within the maritime sector. Along the way, I've developed a passion for creating efficient, customer-focused solutions.

For the past 17 years, I've developed my skills as a Salesforce administrator, combining technical expertise with a deep understanding of customer needs.

I aim to empower small businesses and entrepreneurs with exceptional virtual support services that streamline your operations, enhance customer experiences, and foster growth through reliable, personalised solutions that allow you to focus on what matters most – growing your business.

My areas of expertise include:

● Building customer relationships

● Developing customer feedback strategies

● Complaint resolution and customer satisfaction enhancement

● CRM administration and software integrations

● Process streamlining and optimisation

● Data analysis

● Creating organised, effective spreadsheets (yes, I actually enjoy this!)

Based on the beautiful Isle of Wight with my wonderful blended family and three furry assistants, I provide dedicated virtual support to clients across the UK. Your success is my priority, and I bring a caring, personalised approach to every partnership.

When you work with me, you can always count on:

● Professionalism: I’m here to support you, always with a professional and friendly touch

● Confidentiality: Your business information is always treated with the utmost discretion

● Collaboration: Keeping you informed and involved throughout our partnership

● Commitment to continuous improvement: Dedicated to seeking ways to enhance processes and outcomes

I'm fully insured with PolicyBee and ICO registered, ensuring peace of mind as we work together.

Whether you're looking to improve your CRM, streamline your processes, enhance your customer experience, or simply manage your mailbox, I'm here to help! Let's collaborate to make your business operations more efficient and your customers happier.

I'd love to learn more about your business and explore how I could support you. Feel free to get in touch by email hello@velvetoctopus.co.uk or book a complimentary discovery  call.

Let's chat and find out how we can help you and your business move forward!