Thank you for trusting me with information about you. I take that trust seriously and want you to know how I use your information and why. If you have queries about how I use your data, or comments or questions about this policy, please do email me.

This privacy notice tells you what to expect me to do with your personal information.

● Contact details

● What information I collect, use, and why

● Lawful basis and data protection rights

● Where I get personal information from

● How long I keep information

● How to complain

Contact details

Name: Tania Veysey

Trading Name: Velvet Octopus – Virtual Solutions

Contact Email: hello@velvetoctopus.co.uk

What information I collect, use, and why

The type of personal data collected for marketing purposes/for the purpose of carrying out the agreed tasks may include:

● Contact Data/Personal Identifiers: may include first name, maiden name, last name, username your billing address, delivery address, email address and telephone numbers.

● Profile Data: may include your username and passwords to email accounts and social media accounts, purchases or orders, your interests, preferences, feedback and survey responses.

● Technical Data: may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

● Transaction Data: may include details about payments between us and other details of purchases made by you.

● Marketing and Communications Data: may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

Lawful basis and data protection rights

Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis I rely on may affect your data protection rights which are in brief set out below.

You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.

● Your right of access - You have the right to ask me for copies of your personal information. You can request other information such as details about where I get personal information from and who I share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here

● Your right to rectification - You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here

● Your right to erasure - You have the right to ask me to delete your personal information.You can read more about this right here

● Your right to restriction of processing - You have the right to ask me to limit how we can use your personal information. You can read more about this right here

● Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here

● Your right to data portability - You have the right to ask that I transfer the personal information you gave us to another organisation, or to you. You can read more about this right here

● Your right to withdraw consent – When I use consent as my lawful basis you have the right to withdraw your consent at any time. You can read more about this right here

If you make a request, I must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.

My lawful basis for the collection and use of your data

The lawful basis I rely on for processing this information are: to complete tasks agreed to in the contract:

● Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. You can do this by contacting Tania Veysey at hello@velvetoctopus.co.uk

● Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

My lawful basis for collecting or using personal information for marketing purposes are:

● Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

I may collect your data to:

● Complete work agreed to by the client

● Access email accounts

● Access social media accounts

● Send you marketing communications, newsletters, and updates about my services, promotions, and events

● Tailor marketing content and offers based on your preferences and interests

● Analyse website usage, measure the effectiveness of marketing campaigns, and improve my marketing strategies

Where I get personal information from

Most of the personal information I process is provided to me directly by you for one of the following reasons:

● You leave a comment on the site

● You fill out a form on the site

● You send an email to hello@velvetoctopus.co.uk

● You provide the information during the booking/onboarding process

How long I keep information

Your information will be kept for a maximum of seven years. I need to keep customer information long enough to satisfy HMRC and my insurer. I keep information on prospective customers long enough to make my sales enquiry system effective. If you subscribed to a newsletter or updates list, you will remain on the list(s) you joined until you unsubscribe from that list.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:          

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

30 October 2024